Medical Aid Assist

Medical Aid Assist

Our prerogative is to take ownership of your medical aid challenges, by offering ongoing service with any of your medical aid requirements and / or queries. We also assist you in choosing the correct Medical aid option which will fulfil your needs and ensure best premiums for the maximum benefits. All this for a "Super low Monthly fee" This service also gives you access to our CareLine android/IOS APP, Instant real-time chat service to our call centre for apt assistance as well as many more additional services.

Wednesday 30 September 2015


LIVE LIFE IN CAPITAL LETTERS!



Sometimes it really feels as though we simply can't keep up with the 
pace of life. Luckily, there's a new trendy way to de-stress, so breathe 
in, breathe out, colour in ! And, since spring is the official smile season, 
you will enjoy reading one of our favourite new blog posts on 20 
powerful reasons to smile

Spring is also the season of change. We're cleaning out our cupboards 
and drawers, but what about our bodies? Eating clean is a new trend 
which is less about getting lean and more about promoting long-term 
health. A positive body image also lends itself to having a healthier 
body, so we offer some tips on how to stop body shaming Happy reading!

Tuesday 29 September 2015




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being there?

Have you made preparations?

No? So what would they do if you were no longer there to take care of them?  Start preparing today, 

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Tuesday 22 September 2015

‘Resolution Health is operating profitably’

Medical scheme responds to solvency issues raised in CMS annual report.


Resolution Health Medical Scheme released the following statement in
response to the 2014 Annual Report of the Council for Medical Schemes’
(CMS’s) report. Read more about it here.

Nine months later the scenario has further improved and Resolution Health
wishes to take this opportunity to present a more up-to-date picture of its
financial health.

Mark Arnold, Principal Officer of Resolution Health, asserts that: “Due to the
 richness of the data encapsulated in the CMS Annual Report dealing with the
period 1 January 2014 to 31 December 2014, and the extensive analysis the
data required, it’s important that the report is viewed in its correct context.”

“In reality Resolution Health is operating profitably with a positive cash flow.
The Scheme declared a year-on-year surplus of R27.4 million in 2013 and
R2.3 million in 2014, reflecting an accumulated surplus of R80.6 million in
2014. The Scheme is well poised to continue this positive trend in 2015. As
 many as a third of the country’s top 15 open medical schemes have been
unable to record successive surpluses.”

“Furthermore, our reserves improved significantly between 2013 and 2014,
 following the positive financial results achieved over the past two years.
Looking at our solvency ratio of 10.4% as at end July 2015, we are reflecting
a marked improvement of just over 70% between 2012 (6.1%) and our current
financials. Less than half of South Africa’s top 15 medical schemes can lay
claim to increasing their solvency ratios three years running.”

According to Arnold, during the CMS’s 2014 reporting period, Resolution
 Health lost a number of members due to the protracted platinum mining strike,
which ran from 23 January 2014 for a period of approximately five months.
 “As labour relations continue to normalise in the sector, we continue to see
these members return to the Resolution Health fold, which is gratifying.”

“From a risk management perspective, Resolution Health has the second lowest
claims ratio per beneficiary, indicating that our managed healthcare systems are
doing an excellent job of containing costs.”

“This brings us to the CMS’s annual report findings regarding Resolution Health
specific complaints. Here it is important to note that the CMS complaints data
includes healthcare practitioner complaints rather than just those emanating from
our members. In order to safeguard our solvency ratios to protect our members,
Resolution Health is particularly vigilant against what is known as ‘code-farming’
in the industry,” Arnold observes.

“We wish to note that our complaints per thousand beneficiaries actually reduced
from 3.5 in 2013 to 2.8 in 2014. We are also one of few medical schemes to follow
the proposed CMS recommendations with the establishment of our formal dispute
resolution committee.”

“However, as with many other schemes, these complaints are specifically related
to Prescribed Minimum Benefits (PMBs). Our robust information systems have
been designed to highlight the unacceptable practice of code-farming, code unbundling
and duplication. The administration platform has a significantly more sophisticated
claims adjudication process, which drills deeper into queries of this nature and these
are rightfully ruffling feathers among the small minority of unscrupulous healthcare
specialists, who attempt to capitalise on loopholes existent in the current PMB paradigm.”

“In layman’s terms, this means that where some specialists may try to duplicate
claims for financial gain, our system is geared towards weeding these out to ensure
that members’ interests are at all times safeguarded. It is good to see that our systems
are working for the Scheme and its members. Due to our commitment to transparency,
this kind of reporting may appear ‘overzealous’ when compared with that of some of our competitors.”

It is worth noting that the Scheme has made considerable gains in reducing its non-
healthcare expenditure since the end of 2009, following the appointment of a new
board of trustees and healthcare administrator. “When using the more accurate
measure of non-healthcare expenditure per beneficiary per month, which is in line
with the CMS measurement, Resolution Health had the eighth highest non-healthcare
expenditure of the 15 largest open schemes, which for the size of the scheme is highly
 competitive,” says Arnold.

“When considering the aforementioned factors, it is evident that the implementation
of measures aimed at bolstering our reserves has delivered good results. These measures
included adjustments to our benefit design, a review of our membership growth strategy,
 risk mitigation factors surrounding membership and increased managed care protocols,
as well as a further reduction in non-healthcare expenditure.”

It is also worth noting that in May 2015 Global Credit Ratings affirmed the national
scale rating assigned to Resolution Health of BBB-(ZA); with the outlook accorded
as stable.

“Within the greater industry context, Resolution Health compares most favourably
with the rest of the industry. We believe that the Scheme will continue to make a
most valuable contribution to the South African healthcare industry.”

Arnold stressed that Resolution Health was committed to achieving the same objectives
as the Department of Health and the CMS. “It is our key objective to make affordable,
lifetime healthcare available to as broad a spectrum of the South African population as
possible.”

Wednesday 16 September 2015


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Tuesday 8 September 2015

Sent: 02 September 2015 10:22 AM
To: MDS Howard
Subject: Health: solvency article - pls read and pass on!

Seven medical schemes on solvency watch 

Non-healthcare expenses a concern.

Antoinette Slabbert | 2 September 2015 00:01 



The Council for Medical Schemes (CMS), which regulates the medical scheme
industry, has placed seven schemes on close watch due to solvency levels below the
statutory requirement of 25% during 2014.
This was disclosed in the CMS annual report for 2014/15, published in Pretoria on
Tuesday.
The schemes represent 24.1% of all medical scheme beneficiaries, due to the inclusion
of the Government Employees Medical Scheme (Gems) with 1.8 million beneficiaries.
They are: Resolution Health (9.4%), Gems (10%), Liberty Medical Scheme (17.2%),
Community Medical Aid Scheme (Commed) (21.4%), Suremed Health (21.4%),
Thebemed (22.8%) and Transmed (22%).
Of these, Resolution, Thebemed and Transmed in fact improved on their 2013 solvency
rate.
Discovery Health Medical Scheme, which accounts for 53.8% of the open scheme market,
maintained a solvency level above 25% for the year in 2014, up from 24.3% in the previous
year.
According to the CMS, the drop in Gems’ solvency ratio is largely due to a higher-than-
expected claims ratio. Membership also dropped by 0.8% due to resignation of public
servants, termination of membership due to the scheme’s debt management policy and
members who passed away.
The CMS is developing a risk-based solvency framework that will later be issued for
comment.
Medical schemes that saw a drop of 100% or more in operating performance before
investment income in 2014 include Bonitas, Medshield, Fedhealth, Liberty, Gems and
Polmed (South African Police Service Medical Scheme). CMS general manager for
financial supervision Tebogo Maziya pointed out that some schemes deliberately manage
reserves down and this may result in decreased operating profit.
Non-healthcare expenditure – which includes among other things administration cost,
remuneration of principle officers and trustee fees, as well as advertising and broker fees –
has increased from R1 743 to R1 753.50 per average beneficiary per month. This has long
been a focus area for the CMS.
The CMS said while the overall costs have decreased in real terms, some schemes still see
it moving upwards. “In the interest of member protection, it is important that such
expenditure can demonstrate clear value,” the regulator said.
Some of the schemes that fail to meet the solvency level, also feature as high spenders on
these non-healthcare items.
Gems and Liberty with 116 000 beneficiaries, are the top and fifth respectively on the list
of schemes with the highest trustee fees and feature with Transmed on the list of top ten
highest remuneration for principal officers. Transmed has 81 000 beneficiaries.
The CMS has introduced compulsory disclosure of payments to trustees and the next step
would be to prescribe the levels of payment, the council said.
Liberty and Commed are also among the biggest spenders on advertising, marketing and
broker costs.
Medical schemes paid a total of R124.1 billion in benefits in 2014, up 11.1% from 2013.
The amount paid per average beneficiary per annum increased by 10% to R14 185.
Hospitals were the main beneficiaries of these payments, getting R46.6 billion or 37.6% of
the total. Only 6.6% or R8.2 billion was paid to general practitioners (GPs).
The CMS says from the data it is clear that medical schemes that have a high proportion of
benefits paid to GPs have lower payments to hospitals. The opposite is also true. If payments
to GPs are low, hospital costs increase. This negative correlation may be caused by the way
benefit options are structured, the CMS says.
GPs were paid an average of R328.70 per visit, dentists R879.62 and anaesthetists – the top
earners – R2 506.42.
Members paid on average R6 000 per annum out of their own pockets, although this may be
understated as all direct payments to service providers are not recorded by medical schemes.
Prescribed minimum benefits
The actual cost for prescribed minimum benefits (PMBs) amounted to R567 per beneficiary
per month and constituted 52.5% of all risk benefits paid out. PMBs are conditions that medical
schemes are legally obliged to cover to a prescribed minimum level of treatment.
The accuracy of this amount is however questioned, since data from 19 schemes had to be
disregarded as it was clearly not correct, according to Dr Anton de Villiers, CMS general
manager for research and monitoring. De Villiers said some schemes suggested the average
PMB cost was R20, which cannot be correct. He said the problem may be with the actual
implementation of PMBs or with the reporting.
The CMS also interrogated the quality of care beneficiaries received for nine conditions on
the PMB chronic disease list. The results indicate that beneficiaries do not get the benefits they
are entitled to, which results in higher and more costly outcomes, including hospitalisation
and developing complications that need costly treatment.
From a sample of 404 161 hypertensive beneficiaries, for example, only 33.8% have undergone
at least one electrocardiogram test during 2014, and of 44 608 beneficiaries suffering from
Diabetes Mellitus 1, only 6.6% had the Fundus Exam eye test that should be done at least once
a year.
De Villiers said medical schemes should pro-actively contact members suffering from these
diseases to encourage them to make use of these benefits, as it will save costs in the long run.
He said these tests are indicated for managing these conditions and are covered as PMBs.

“They pay for managed healthcare, but they don’t get the value.”

Universal Healthcare is winner of the 5 industry awards

Winner of the five industry awards for excellence at the “Oscars of the healthcare industry”

Universal Healthcare is winner of the 5 industry awards





  • Best Administrator
  • Best Managed Care organisation
  • Best Open Medical Scheme under administration
  • Best Restricted Medical Scheme under administration
  • Lifetime Achievement Award